Our office is open:

Monday – Friday fromĀ 8:00 am – 5:00 pm

For after hour emergencies call 205-419-3148

Current tenants can now text us at 205-509-1552 with simple questions, comments and concerns or email us at info@rtmhouses.com.

ALL SERVICE ISSUES MUST BE PUT IN THROUGH THE TENANT PORTAL UNLESS IT IS AN EMERGENCY.

Service calls will be scheduled within 2-3 business days from request received date. Tenants will be charged for the repair cost to include trip charges if any of the following have been determined: *Damage or repairs were caused by tenant neglect ( to include guests). This includes dirty air filters *Clogged disposal, clogged toilet (not human waste), misuses of appliances, etc. *If repair is the responsibility of the Lessee per the Lease Agreement. *Smoke detector batteries, flipped breakers, light bulb replacement, etc.. *If you refuse or restrict access to the dwelling when requested or unrestained pets.. By submitting this request form you agree to the terms and conditions and all provisions in your Lease Agreement.